Returns + Warranty

Your Purchase of Electrical items is covered by a GB wide warranty which runs to 24 months.

1)In the unlikely event that you receive a faulty item from us email us on sales@carbonfreeheat.co.uk  explaining why you need to return the item, we will then issue you with an Authorised Return Number which must be clearly displayed on the front of the returned package. All warranties are offered on a back to base basis.

2)If we receive any returns without an Authorised Return Number displayed on the front of the Package then that package will not be opened and held in our stores for you to collect.

3)We do not offer refunds on items bought in error which are not returned in as New Condition.

4)We do not offer refunds on fully installed heat pumps or water pumps or Solar panels or Wind Turbines after they have been installed to your specifications. If you decide to have your system removed after a period of time we will be happy to quote you for the removal.

5) Pirated software if installed on Power Inverters voids the warranty.

6)To obtain a full refund the item must be returned to us within 7 days of purchase and have an Authorised Return Number displayed.

7) For goods returned by the customer after 7 days from their delivery date, the company will refund the price paid minus a re-stocking charge of 15% of the value of the order.

8) BORC Solar Technology Co., Ltd. warrants that its BORC Solar Panel Mounting System is free from defects in materials and workmanship for a period of 10 years from the date on which the Frame is purchased from BORC Solar, on the terms set out in this warranty. In the event that the Frame does not conform to this warranty during the Warranty Period, BORC Solar will, at its option, either repair or replace the Frame or pay the cost of having the Frame repaired or replaced. To the extent permitted by law, BORC Solar‘s total liability under this warranty will in no circumstances exceed the repair or replacement of the Frame or payment of the cost of having the Frame repaired or replaced. In the event of replacement of the Frame, any remaining part of the Warranty Period will be transferred to the replacement Frame. This warranty will not apply to any defect or damage to the Frame arising directly or indirectly from: 1. Shipment or storage of the Frame; 2. Improper installation, maintenance, repair or use of the Frame; 3. Normal wear and tear; 4. Misuse, neglect, abuse, accidental damage or modification to the Frame; 5. Failure to observe the instructions set out in the System Manual; or 6. Power failure, power surges, lightning, fire, explosion, flood, extreme weather conditions, environmental disasters or other causes outside BORC Solar’s control, as determined by BORC Solar in its sole discretion. This warranty does not cover, and under no circumstances will BORC Solar be liable for, any costs associated with the removal, shipping, handling or re-installation of the Frame or the costs of sending personnel to any site to repair or replace the Frame. This warranty is only provided to the original purchaser of the BORC Solar panels mounting system (Purchaser) or, where the Purchaser is an installer or builder who then supplies the Frame to another party, to that other party (End-User). This warranty is not transferable. Where an End-User wants make a claim under this warranty, the End-User must in the first instance contact the installer or builder from whom the Frame was purchased. This warranty will not apply to any claims received by BORC Solar after the expiration of the Warranty Period. BORC Solar makes no warranties, express or implied, other than the warranties made herein, and specifically disclaim all other warranties, representations and conditions to the extent permitted by law. To the extent permitted by law, in no circumstances will BORC Solar be liable for direct, indirect, special or consequential damages arising from a defective Frame or for any damage or injury to persons or property. BORC Solar’s aggregate liability, if any, in damages or otherwise, will not exceed the invoice value of the Frame at the time of purchase from BORC Solar. Any provision contained in this warranty which is prohibited or unenforceable in any jurisdiction will be deemed to be ineffective to the extent of such prohibition or unenforceability and will not invalidate the remaining provisions nor affect the validity or enforceability of that provision in any other jurisdiction.